Skip to content

Accessibility Plan

The Cranbrook Public Library is committed to consistent improvement in the accessibility of our building and services.

Help us improve our accessibility by reviewing our Accessibility Plan (PDF, 357 KB) and providing feedback with the instructions below. We appreciate your input!

Why Collect Feedback on Accessibility?

The purpose of collecting feedback on accessibility is to identify, reduce, and remove barriers that patrons experience when they are accessing services at the library. We will use the feedback from patrons to improve accessibility at the Library.

Anyone can provide feedback on accessibility at the Library, including if you experience a barrier or witness someone experiencing a barrier.

How to Submit Feedback

You may submit feedback in person at the Library, by mail, telephone, e-mail, our Ask, Suggest, Request online form, or through our social media channels. You may attach photos, videos, and voice recordings to feedback submitted via e-mail. Feedback may be submitted anonymously.

Decorative mail symbol.Cranbrook Public Library
1212 2nd St. N
Cranbrook BC  V1C 4T6

Decorative phone symbol.

Decorative email symbol.

Decorative online form symbol.
Ask, Suggest, Request Form

Decorative Instagram icon.

Decorative Facebook icon.


When submitting feedback, be sure to include:

  • A description of the event, program, material, or service you or someone else was trying to access,
  • a description of the barrier you or someone else encountered, and
  • recommendations or general feedback

What to Expect

All feedback and suggestions will be carefully considered. Feedback may be used to improve library services, library infrastructure, or may be used when developing future accessibility plans.

All feedback will be anonymized regardless of the method by which it is submitted. If submitted in paper format, your feedback will be digitized and stored electronically. Accessibility feedback both in print and digital formats will be stored according to our library’s records management policy.

All feedback, except that submitted anonymously, will be acknowledged in the way in which it is received.

Thank you for your help in improving library services!

Related Policies

VS-04 Equity, Diversity & Inclusion Statement