help


Tech Help

Last Updated 2021/03/31

  Limited In-Person 1-1 Technology Training Sessions Are Now Available! Please see below for booking instructions.   To determine the technology help options available to you, please leave a message with your name and contact information at (250) 426-4063 ext. 1009  or send an email to gcaouette@cranbrookpubliclibrary.ca. Our Technology Trainer will be in touch. Alternative


Borrow from Other Libraries

Last Updated 2019/03/01

There may be times when you want to borrow from another BC Library: You happen to be visiting another BC Library You couldn’t find what you were looking for in your home library. Requesting Books to be Delivered to Your Home Library If you weren’t able to find the item you wanted in our catalogue,


Find Your Late Fines

Last Updated 2019/02/12

Log Into Your Account Click on the My Account link. Log into your account, Instructions can be found here. Click the Fines button. Here it will tell if you owe and how much you owe if any. Fines View our Loan Periods and Late Fees Policy to find out how overdue charges are applied. Contact


Place a Hold

Last Updated 2019/02/12

Log Into Your Account Click on the My Account link. If you’ve not logged into your account before, see Checking Your Account for instructions. Placing a Hold Request To place a hold, simply click on the Place Hold button on the right hand side of any item in the library catalogue. A popup window will


Renew Items

Last Updated 2019/02/12

Log Into Your Account Click on the My Account link. If you’ve not logged into your account before, see Check Your Account for instructions. Items Checked Out Go to your list of checked out items, scroll down and select the items you wish to renew. Click the Renew button. A popup message will ask if you if


Check Your Account

Last Updated 2019/02/12

Logging Into Your Account Click on the My Account link. Then click on either Log-in or My Account on the top center of the page. Enter Your Barcode Your barcode is found on the back of your library card. It either starts with “25132” or “BCR” (DO NOT INCLUDE SPACES)      Enter Your PIN You


How To …

Last Updated 2019/02/12

Manage Your Library Account Borrow From Other Libraries   Use eBooks and audioBooks About the eBook and audioBook service Compatible devices eBooks: download to your computer eBooks: download to a tablet or smartphone eBooks: transfer to an eReader audioBooks: download to your computer Finding items, borrowing items and placing holds    


Explore

Last Updated 2019/03/01

Looking for… Books, Movies, Magazines, Music, Books on CD and more? Streaming Indie Movies Magazine, ebooks, and audiobooks Search our library’s catalogue. View new item lists at our library. If it’s not at our library, find it at another library by searching through BC’s library catalogue, Illume. Request it and have it delivered to our