Patron Conduct

Code of Conduct

The Library endeavours to provide a welcoming and safe environment so that all persons may partake of the benefits of the Library.

Every person using the Library is expected to act with respect and consideration towards:

  • Library patrons
  • Library staff
  • Library property

Here is what the policy says:

Welcoming Environment

  • The Library endeavours to provide a welcoming and safe environment for the enjoyment of the public and staff so that all persons may partake of the benefits of the Library.
  • All library users and staff are expected to act with respect and consideration for others.
  • The Library is a scent-free environment.
  • Smoking is permitted outside the Library a minimum of three (3) metres beyond any entrance to the facility, including access ramps.
  • Registered service dogs assisting individuals with disabilities and animals in approved library programming are welcome in the Library provided they are on a lead or under control at all times.
  • Individuals using mobile phones should move to an area that will minimize disturbance for other library users.
  • Library users wishing to use audio or multimedia devices should keep the volume at a low level so as not to disturb other library users.
  • Cameras or other recording devices are used by Library staff to record library programs, presentations or interviews.  Anyone else must receive permission from library staff prior to using a recording device.

Safety of Children

  • Sole responsibility for the control and safety of children in the Library rests with the parent or legal guardian.
  • The Library respects parental authority.  It will not restrict materials or services available to children or youth, with the exception of videos rated Restricted, which cannot be loaned to those under the age of 18 in accordance with the Motion Picture Act of British Columbia.
  • It is the prerogative of the parent or legal guardian to develop, interpret and apply their code of acceptable conduct in their own families.

Library Property Use

  • Library users and staff are expected to treat library property, including collections, computers, furniture, equipment and facilities with respect and care to ensure that all people may enjoy equitable access to all resources.
  • Library users shall use the authorized entrance to the facility.  Emergency exits shall only be used in the event of an emergency.
  • Library users may borrow materials in accordance with the Library’s borrowing policies and shall return them on time and in good condition.
  • It is an offence under the Criminal Code of Canada to steal or vandalise Library property.  To protect its property, the Library may use electronic security devices and staff may require library users to make all bags, purses, carrying cases and briefcases available for inspection upon leaving the Library.
  • Individuals may consume non-alcoholic beverages in covered containers and light snacks in the Library.  However, they are responsible for any damage that may occur.
  • Individuals may not canvas, solicit, distribute or post unauthorized material on Library property.
  • In the case of an emergency, all library users must comply with all instructions given by staff.

Personal Effects

  • Library users are responsible for all personal effects they bring into the Library.
  • In the event an item is inadvertently left in the Library, staff will attempt to contact the owner.
  • Unidentified items will be placed in the lost and found bin unless they are judged to be of value or contain personal information, in which case they will be secured in the staff work area.
  • Any items not claimed after three (3) months will either be disposed of or donated to a charity organization.
  • Items judged to be of value or containing personal information are delivered to the police within one (1) month.

Intellectual Content Access

  • Library users and staff are expected to abide by federal and provincial legislation when using library resources to access and use intellectual content.
  • Library users are expected to abide by the provisions of the Canadian Copyright Act, the Public Library Copying License Agreement with Access Copyright and other intellectual property rights.  All reproduction of material is the sole responsibility of the individual.
  • Library users must abide by the Criminal Code of Canada, specifically Part V pertaining to sexual offences, public morals and disorderly conduct, and Part VIII pertaining to offences against the person, including hate propaganda.


  • Library staff is entrusted with the obligation to ensure that the Library’s policies are followed and will apply these policies in a fair, dignified and positive manner.
  • Library staff will advise library users of appropriate conduct as required and state the consequences should the unacceptable behaviour continue or be repeated.
  • Any person who violates Library policies risks suspension of Library privileges, exclusion from the Library, cost-recovery of damages and prosecution.
  • In a situation where there is a threat or perceived threat of verbal abuse or bodily harm to another person, including staff, Library staff will contact the police.
  • In a situation where there is a contravention or perceived contravention of federal or provincial legislation, Library staff will contact the police.